Privacy Policy

Published: August 4, 2025

Effective: August 4, 2025

1. Introduction

Welcome to Driven.ai ("Driven", "we", or "us"). We value your privacy and are committed to being fair, accountable, and transparent in how we handle your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our website, mobile applications, AI-powered tools, and related service (collectively, the "Service").

2. Personal Information We Collect

2.1 We Only Collect Necessary Information

We only collect information that is reasonably necessary to provide you with the Service. We generally do not require you to provide your real name, phone number, identification documents, physical address, or other non-essential personal information unless specifically required for certain features or compliance purposes.

2.2 Information You Provide Directly

When you create an account with us, we collect personal information directly from you, including your email address and account credentials you choose to provide (e.g., username). Additionally, we may collect other information you choose to provide while using the Service, including but not limited to, content you input or upload through our user interface, support requests, feedback, and any other communications you send to us.

2.3 Information We Collect from Third Parties

By creating an account with us using a third-party service (such as Google or Apple), at your request we will collect your third-party account’s display name, email address, and avatar (if applicable) in order to set up your account.

2.4 Information We Collect Automatically

During your use of the Service, we automatically collect technical and usage information, including:

Usage logs and page operation records;

Browser type and version;

Device operating system and screen resolution;

IP address and network type; and

Other technical data necessary for service provision and security.

Such information is collected to provide you with the Service and to ensure service security and performance.

3. How We Use Personal Information

3.1 We Do Not Sell Your Personal Information

We do not sell your personal information to third parties, share your personal information with third parties for targeted or cross-contextual advertising purposes, or allow third parties to use your personal information for their marketing purposes.

3.2 Legitimate Use of Your Personal Information

We may use your personal information for the following lawful and reasonable purposes:

To provide, maintain and improve the Service;

To provide customer service and communicate with you;

To protect the security of our systems and the Service;

To prevent fraud, illegal activity, or misuse of the Service; and

To comply with legal obligations.

We may also aggregate or de-identify personal information so that it no longer identifies you and use this information for the purposes described above, such as to analyze how the Service is being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and will not attempt to reidentify the information, unless required by applicable law.

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

Third-Party AI providers. We use Third-Party AI Providers to power certain aspects of the Service, such as operating the chat or processing user inputs/prompt features.

Other service providers. Third parties that provide services on our behalf or help us operate the Service (including but not limited to providers of hosting, cloud infrastructure, website analytics, customer support, email delivery, safety monitoring, compliance services, and other IT functions). These parties process personal information only as necessary to perform services on our behalf, consistent with our instructions and applicable law.

With your consent. We may disclose your personal information when you give us permission to do so, including through features of the Service that are designed to share information.

To comply with the law. We may disclose information if we believe disclosure is in accordance with or required by applicable law.

5. How We Protect Your Information

We implement commercially reasonable technical, administrative, and organizational measures designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security measure or method of data transmission over the internet is 100% secure. In addition, you are solely responsible for protecting your log-in and password, and signing out of websites and accounts after your sessions.

6. Your Privacy Rights and How to Exercise Them

6.1 Your Rights

You may have the following rights regarding your personal information, subject to applicable law:

Access and Information Rights: Request access to your personal information and information about how we collect, use, and share it.

Rectification: Request correction or updating of inaccurate or incomplete personal information.

Erasure: Request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Consent Withdrawal: Withdraw your consent at any time where our processing is based on your consent. Withdrawing consent will not affect the lawfulness of processing conducted prior to withdrawal or processing based on other lawful grounds.

Restriction of Processing: Request that we limit how we process your personal information in certain circumstances.

Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

Non-discrimination: Be free from discrimination for exercising any of your privacy rights.

Appeal: Challenge our decisions regarding your rights requests.

Additional Rights: Other privacy rights that may be available to you under applicable law.

6.2 Exercising Your Rights

You may exercise some of these rights directly through your account settings in the Service. For other requests or if you need assistance, please email us at privacy@driven.ai. We will respond to your request within 45 days of receipt, though we may extend this period in complex cases as permitted by applicable law. We will notify you of any extension and explain the reasons for the delay.

6.3 Identity Verification

In order to protect your personal information, your ability to exercise some of the rights detailed in this Privacy Policy may be subject to your ability to verify that you are the person about whom your request pertains. For example, we may require you to verify your identity by validating your account credentials or submitting additional information to allow us to verify your identity.

6.4 Limitations and Exceptions

Please note, however, that your personal information may be exempt from such requests in certain circumstances, for example if we need to keep using your information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will inform you and explain the specific reasons and legal basis when responding to your request.

6.5 Fees

We generally process privacy rights requests free of charge. However, we may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests, or for providing additional copies of information beyond what is required by law.

6.6 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require verification of both your identity and the agent's authority to act on your behalf before processing such requests.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service to you, or for other legitimate business purposes such as resolving disputes, ensuring safety and security, or complying with our legal obligations. The specific retention period depends on several factors, including:

The purpose(s) for which we collect and process the data;

The amount, nature, and sensitivity of personal information;

The potential risk of harm from unauthorized use or disclosure;

Our legitimate business needs and interests;

Legal, regulatory, tax, accounting, or reporting requirements; and

The availability of alternative means to achieve the same purpose with less data.

When personal information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. Children

You must be at least eighteen (18) years old and legally capable of entering into a contract to access or use the Service. The Service is not directed to, or intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our systems as soon as reasonably practicable. If you are a parent or guardian and believe that your child has provided personal information to us, please immediately email us at privacy@driven.ai. We will investigate your notification and, if confirmed, promptly delete the child's personal information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.

10. How to Contact Us

If you have any queries or complaints about our collection, use, or handle of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please email us at privacy@driven.ai.